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Online Appointments

Please do NOT book an appointment online for the following:

  • Minor surgery
  • Coils and implants
  • Medicals (eg. Taxi, HGV)
  • 6 week checks
  • Newborn checks
  • Or if you require a translator

If you are unsure or require an appointment for one of the above please telephone reception on 01295 225533 and they will book the appointment for you with the necessary time allocation.

Patient Rights and Responsibilities


    • To be treated with respect and courtesy. To have privacy, confidentiality and dignity respected.

    • Receive clear understandable information about your treatment and care. Ask questions if you are unsure.

    • Know the name of the person treating you and their professional capacity.

    • To be kept informed on waiting times, delays and cancellations.

    • If you wish you can be accompanied by a friend or relative during consultation or examination.

    • You have the right to refuse treatment - the consequences of refusing treatment will be made clear to you.

    • Provide feedback which will help us improve the quality of care we offer in the future.

    • To know what is being written about you at the time it is being written.

    • To have access to your health records. 


    • We appreciate reasonable behaviour from patients, relatives and friends.

    • To provide full information about past or present illness and other health matters which will aid treatment.

    • To confirm that you understand the treatment being provided and course of action.

    • To follow treatment plans recommended. The patient is responsible for the consequences of refusing treatment or not following professional advice.

    • Notify the appropriate member of staff if you cannot make an appointment - alternative arrangements can be made, benefiting others.

    • Consider participating in education, training and research.

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