IMPORTANT INFORMATION FOR PATIENTS REGARDING THE MERGER.
West Bar Surgery and Banbury Health Centre are merging to create Banbury Cross Health Centre with effect from Monday 16th September. Both locations will remain open (and will be referred to by the respective addresses; South Bar House and Bridge Street).
Work to our computer system will take place from Friday 13th September to Monday 16th September and this means some changes to our services on both sites over this short period as we will have very limited access to patient records.
APPOINTMENTS WITH OUR DOCTORS
Friday 13th September – we will offer a limited number of appointments in the morning and urgent appointments only in the afternoon. Patients contacting the practice for an urgent appointment will be telephoned by a GP who can assess whether or not you need to be seen on the same day.
Monday 16th September – There will NOT be a ‘walk in’ surgery at South Bar House in the morning – please do not come to the surgery. The ‘walk in’ will run FROM 1.00pm. All patients arriving before 3pm will be seen. (Patients previously registered with either West Bar Surgery or Banbury Health Centre may attend this surgery).
Pre-booked appointments with other clinicians, for example, nurses will run as normal on the morning of Friday 13th and the afternoon of Monday 16th September.
If your repeat prescription is due between Friday 13th and Monday 16th September, please request it by 6.30pm on Tuesday 10th September at the latest.
We apologise for any inconvenience caused.
EXTENDED HOURS SURVEY
Our Practice provides a certain number of ‘extended hours’ appointments outside the hours of Monday to Friday 8.00 to 18.30. These are intended for people who are unable to get to the surgery during normal surgery hours and can be booked in advance. As we work closer with West Bar Surgery, we are considering the best way of providing these appointments and are seeking your views. Please click on the link provided and complete our survey. Thank you in advance for your support.
As from 25th May 2018 there will be a new GDPR ( General Data Protection Regulation)
For information regarding this please access the information on the "Further information" bar, Item 2 GDP
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and, You’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
"Extended hours at PML’s Neighbourhood Access Hubs"
Our patients now have even better access to a doctor at the weekends and in the evenings. Neighbourhood Access Hubs developed by Principal Medical Limited (PML) on behalf of Oxfordshire practices in 2015, have extended their opening hours so that yet more patients can benefit from national GP Access funding (GPAF). This is great news for the 300,000+ patients registered with the 36 PML GP Federation practices in Oxfordshire.
The aims of the service remain the same; patients requesting a pre-bookable GP appointment at their own practice, may be offered an appointment at a nearby location, with a local GP or nurse who has access to their medical records.
This provides more appointments for patients during the day, the evenings and at weekends, while relieving GP practices of some of the pressure of providing treatment for minor illnesses.
What does this mean for you?
- No change in the booking process for appointments.
- You may be offered an appointment during normal or extended hours at a Hub location.
In North Oxfordshire, hub sessions are held at Banbury Health Centre or other local GP practices. Appointments can be booked through your usual GP Practice reception.
Banbury Health Centre hub appointments are available at various times between the hours of 08:00 and 18:30 Monday to Friday, and on Saturday and Sunday mornings.
Pre-bookable appointments may be available at other North Oxfordshire GP practices Monday – Friday, between 6.30pm and 8.00pm.
Your usual GP practice can provide up-to-date information on appointment times and locations of Hubs.
Making more time available at the Surgery means that we will be able to put more focus into preventive care, offering longer appointments and concentrated treatment for patients with long-term conditions and complex needs.
Find out more about the Neighbourhood Access Hubs here:
Named GPs for all patients
All patients have now been allocated a named GP. Your named GP will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the practice as you normally do.
To find out your named GP please come into the surgery and ask at Reception, or email your request to firstname.lastname@example.org
Choose Well Campaign
An education campaign, known as ‘Choose Well’ was launched earlier this month to help people understand where to go for urgent health advice. A Choose Well App is also available which signposts people to local health services with information about when the services are open and how to find the service closest to you.
For more information about the Choose Well Campaign and the Choose Well App click here
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access & Parking
The centre is compliant with the Disability Discrimination Act and has wheelchair access throughout. There is no parking at Banbury Health Centre, however there is public parking at Windsor Street and Spiceball Park Road car parks
Click here to access the site.
Who Runs the Centre?
Banbury Health Centre is run by Principal Medical Limited, an organisation set up by GPs to provide high quality care services to the population of Oxfordshire and Buckinghamshire. It is a limited company, registration number 4679678, and is run on a not-for-profit basis within the NHS family of GP service providers.
For more information on the services provided by PML, visit our website: www.principal-medical.co.uk
Patient Online -
Patient online services include booking appointments online and ordering repeat prescriptions. Many patients already use the appointment service and repeat prescription service.
We changed our appointment system on the 1st June 2017. You will be asked to re-register for this service. Application forms are available from reception. Once you have completed the application, you will need to bring it back with TWO forms of ID, one being PHOTO ID. Please allow 10 working days for your request to be processed and then you will be able to pick up your Log-on details from Reception. It is your responsibility to keep this secure.
We have started a new recall system which will call patients in by their date of birth; this is why you may receive an invitation even though you may have attended for a review recently.
Care Quality Commission (CQC)
Recently re-inspected on 10/10/2017 and overall CQC rating is GOOD.
Full report to be published soon.
(Site updated 11/09/2019)